Delivery Costs

Small items
— Central Coast, NSW – free collection from Studio (by appointment)
— Rest of Australia – free delivery for orders over $49.
Delivery for orders under $49 will be $5.
Express Delivery for a little extra also available at checkout.
— Rest of World – see International Shipping below

Bulky items (furniture)
— NSW Coastal regions – free delivery within 50km of NSW 2251
— Delivery to all other areas will be quoted separately following your purchase
— To give you an idea on costs for bulky items, to ship a bulky item to the East Coast it
roughly costs between $100-200 whereas the West Coast it costs about $250



Order Processing Times

Regular items
— All stocked products will be shipped within 24 hours of receiving your order, next day dispatch.
— Wherever possible, orders for stocked products received before 10 am will be processed the same day
— Orders placed on a Saturday, Sunday or public holiday will be processed the next working day
— We’ll send you a confirmation email containing a tracking code once we’ve shipped your order.
You can check the progress of your order using this tracking number or by emailing us at info@okay.co.com
— Please allow extra time for processing during sales and for international orders

Custom order and large furniture items
— Orders for custom items will be processed and you will be contacted within 24 hours.
If there’s a delay in this turnaround time, we’ll let you know as soon as possible
— We’ll send you an email about the approximate delivery date
— Shipping costs will be quoted following your confirmation of your order as it will vary
depending on what products are ordered and your location


Delivery Timing

Express Shipping:
Central Coast, NSW –1-3 working days.
Rest of Australia – 2-5 working days

Regular Shipping:
Australia – 1-8 days (varies depending on location)
Allow extra time due to C-19.
Overnight delivery is available for a little bit extra for orders in Australia.


Delivery Services

— Sendle will be used for small items (such as homewares, textiles etc).
They will require a signature on receipt and will not accept a PO BOX number.
— In the case where Sendle does not deliver to your area, an alternate carrier will be used.
You can choose whether you want a signature on receipt or not (no signature at your own risk).
— An alternate company will also be used for bulky items (such as furniture) and will depend on
where you live which company is used. They will require a signature on receipt and will not
accept a PO BOX number.


Delivery Address

— Please provide us with a physical street address to send your goods to.
— Bulky items will need a physical address only.
— In most cases, you’ll need to sign for you order on delivery, so make sure it’s
somewhere you’ll be during working hours.
— If it’s going to your work address, include your business name so the driver can find you easily.


International Orders

— We only deliver to New Zealand, Japan, USA, Canada, France and Germany,
and don’t deliver any further internationally at the moment.
— Pricing varies for International orders and can be found during the checkout process.
— International orders are shipped via DHL Express (approx 7-10 days).
— If you live outside of Australia or the countries listed and wish to
make an order, we can do on request basis, please email info@okay.co.com for more details.

— In the case where an international order is processed, please allow up to 3 weeks
for delivery to include time that may be required for customs clearance.
— OKAY has no control over any customs or import duties that could be levied when
the package reaches your destination country.


Returns and Refunds

You can return any item, with the exception of gift cards, sale or discounted items*,
within 30 days of purchase for a refund providing:
— The items are unworn, unused, unaltered and unwashed
— You include all original packaging and labelling

— No refunds or returns on customised items will be accepted.
— We insure all of the items against damage that may occur in transit.
— All return shipping and handling costs are your responsibility and won’t be
refunded unless the original item was incorrect or faulty.
— To return an item, make a note on the invoice included with your shipment and pop
it in the parcel back to us. We also suggest you select an insured shipping or postage service.

Send your return package to:
OKAY, ATT: Returns – PO BOX 52, Avoca Beach NSW 2251



Exchanges

— If you want to exchange an item*, please email us as soon as possible with the details.
— Items may only be exchanged for other items available on okay.co.com.
— In some cases, items may be sold out, discontinued or some time delay while product
is restocked from suppliers.
— All return shipping and handling costs are your responsibility.

Send your return package to:
OKAY, ATT: Exchanges – PO BOX 52, Avoca Beach NSW 2251

Sale items can’t be refunded or exchanged unless they’re faulty.



Manufacturer’s Warranty – Furniture and Lighting

— All furniture and lighting products come with a warranty of 24 months
from the date of original delivery on manufacturing faults or defects.
— In the event there is a proven defect, you are entitled to a repair or replacement,
whichever is the most efficient and effective option.
— Please note, the guarantee does not cover, breakages or improper use, wear
and tear, lack of maintenance, damage due to an accident and any changes
caused by environmental factors.
— All warranty claims are to be processed through OKAY info@okay.co.com.



Ordering by Email, Phone or Bank Deposit

Can’t complete your order online? No problem.
— Choose your item and continue through the shopping cart as normal.
— Then select bank deposit, phone or email at the end of the process.
— We’ll be in touch with you directly with details on how you can pay by phone, email or online banking.


Gift Certificates and Gift Wrapping

Yes! Gift Cards are available here.


Promo Codes

If you are having any problems applying promo codes, please email us at info@okay.co.com


Custom Orders and Furniture

— Orders for custom items or made-to-order will be confirmed within
24 hours, wherever possible via the supplier. We’ll then send you confirmation of
the expected delivery date and shipping charges via email
— Shipping costs will vary depending on the products ordered and your location
— Custom order items usually take approx 6 – 8 weeks. Specific timings will be
included in your order confirmation email
— All custom order items require a 30% deposit
— We’ll contact you when your item comes in to confirm the delivery timing and final details



Supplier Values, Certifications & Memberships

— Every effort is made to select suppliers that are transparent and operate ethically.
Suppliers have confirmed the accuracy of the values listed under each of their products
and brand profiles, however resources at Okay do not permit independent verification of each claim.